Privacy Policy
At Hotel Why Nam(“the Hotel”), we prioritize the privacy and confidentiality of user information. We are committed to protecting your privacy and the security of your personal data. We may update this policy from time to time, so you should check it here frequently. The Hotel will not disclose any personally identifiable user information to third parties without consent.
The Hotel is committed to protecting your privacy when visiting its website, i.e., www.whynamresort.com (hereinafter referred to as “the Hotel”). Our goal is to provide you with an internet experience that offers the information, resources, and services most relevant to you. To achieve this goal, the operation of the site includes collecting certain types of information about users. Since we understand that your privacy is important, we want to explain the types of information we collect and how we use them. This privacy policy applies to the website.
This privacy policy pertains to two types of information collected on the site: personal and aggregate. The term “personal information” refers to data that you voluntarily provide in connection with the use of the site, which identifies you and/or the company on whose behalf you browse and use this site. Personal information includes, but is not limited to, information submitted in connection with our services, such as your name, email address, phone number, company affiliation, physical address, and/or certain other personal information. The term “aggregate information” refers to general information about visitors and users of the site and relates to site usage, such as browsing patterns, number of visits to specific pages, referrals from other websites or third-party sites linked to the site, use of specific services, and interest in services, information, or features available on or through the site.
What information is collected about you? How do we use it?
We take precautions to ensure that any personal information we receive from you is not used in ways you are unaware of or have not agreed to. You may wish to request information about our hotel, participate in one of our promotions, or sign up for our email distribution list. In response, we may ask for information such as your name and address. If you choose to provide us with this information, we will use it only for the purpose stated at the bottom of the information collection form.
Information collected on the site may be used for:
1. Registering you as a hotel member.
2. Planning and purchasing accommodations at the hotel.
3. Sending marketing communications or surveys.
4. Responding to your inquiries or suggestions.
5. Improving the quality of your visit to our site.
Please note that this data is used solely for the hotel or for joint promotions with a business partner of the hotel. We do not sell, rent, or share any of your personal information with any other party, including third-party joint promoters, nor do we do so for unauthorized commercial purposes. You can request to be removed from our lists at any time. All emails sent to our distribution lists will include an easy and online way to unsubscribe.
Permission to Use
The Hotel may collect and use personal information you provide by any means consistent with the uses outlined in this privacy policy or stated elsewhere on the site where you provide such personal information. At the time you provide personal information or submit a request, the intended use of the information you provide will be clear from the context in which you provide it and/or will be made clear as the site states the intended purpose. By providing personal information on the site, you consent to and approve any use consistent with the uses outlined in this privacy policy or stated elsewhere on the site at the time you provide such personal information, and this consent will be accepted by the Hotel unless you indicate otherwise when providing the personal information. Do not make such requests on behalf of an individual or company unless you are authorized to do so on their behalf.
Secure Reservations
If you decide to make an online reservation on the site, you will be connected to a third-party booking interface and engine (“Booking Engine”) operated by siteminder.com. Although it appears to be part of our site, the booking engine is actually operated by a third party and is subject to their privacy procedures. We understand that privacy is a crucial concern for online customers and have carefully selected the booking engine service provider. Any information submitted to this site via SSL is encrypted and protected from third-party disclosure.
Protecting Your Information
We want visitors to our site to feel confident about using it to plan and purchase their lodging, so the Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep the information stored in our systems protected from unauthorized access.
Our site is hosted in a secure environment. The website’s servers/systems are equipped with industry-standard encryption or obfuscation technology and firewalls. When you enter personal information during registration or during the client reservation process, your data is protected by Secure Socket Layer (SSL) technology to ensure secure transmission.
Withdrawal of Consent for Receiving Marketing Communications and/or Membership in the Customer Loyalty Program
By filling in the details to receive electronic mail, you hereby confirm your consent to receive any direct mail and direct mail services from Herbert Samuel Hotels and all its affiliated companies concerning the company, its products, services, and activities, as well as promotional materials, via email and/or SMS to your mobile phone.
You hereby declare that you will have no claim, demand, or lawsuit, including under the Telecommunications Law (Telecommunications and Broadcasts), 1982, against Herbert Samuel Hotels or anyone acting on its behalf regarding receiving the aforementioned service and/or promotional materials via email or SMS.
You are aware that if you wish to stop receiving direct mail services, including promotional materials, via email and/or SMS, you can click on the removal button at the bottom of the mail sent to you or send an email with a refusal to receive such materials to [email protected]
Use of Aggregate Data
The Hotel aims to improve the site and may develop and offer new features and services. We track aggregate data regarding site usage for marketing and learning purposes, improving and promoting site use. For these purposes, the Hotel may share aggregate data with third parties collectively and anonymously. Disclosure of aggregate data does not reveal any personal information regarding specific site users in any way that identifies who they are or how to contact them.
Exceptions to the Privacy Policy
The Hotel has two exceptions to these restrictions on using personal information:
1. The Hotel may monitor, and when we believe in good faith disclosure is required, disclose information in connection with the protection of the safety, property, assets, and/or rights of the Hotel from unauthorized use or misuse of the site or anything on the site.
2. The Hotel may disclose information when required by law; however, only to the extent necessary and in a way that seeks to preserve the individual’s privacy.
Use of Cookies
To enable site features, the Hotel may place one or more cookies in your browser. Cookies, among other things, speed up navigation on our site, track information so you don’t have to re-enter it each time you visit, and can provide you with customized content. A cookie is an Internet mechanism consisting of a small text file that includes a unique identification number, allowing the web server to send small pieces of data or text via your browser and place them on your hard drive for storage. This text allows the web server to know if you have visited the webpage before. Cookies, by themselves, cannot be used to discover the identity of any user.
We use cookies to collect and store aggregate data (such as the number of visitors) to help us see which pages are the most popular among our users and to improve and update the content on our site. While you are browsing our site, you provide us with non-identifiable information – such as the type of destination you are checking, for example. We use this aggregate data only as explained in this privacy policy. We do not link any aggregate data to any name, address, or other identifying information.
You may receive cookies from unrelated companies or organizations when they place advertisements on our site or are linked to the site. These third-party cookies may collect information about you when you “click” on their advertisement, content, or link. This practice is standard on the Internet. Because of the way the Internet works, we cannot control this data collection by these third parties, and such cookies are not subject to this privacy policy.
Children’s Privacy & Parental Consent
Please note that the Hotel has not designed this site for use by anyone under 18 years old, and the site is not intended for use by such individuals. Accordingly, those under the age of 18 are not permitted to use this site. Our privacy policy prohibits us from accepting users under the age of 18. The Hotel specifically requests that persons under 18 do not use this site and do not submit information or post it to the site. If the Hotel receives, without intent, any personal information or other data from users under 18, the Hotel will not knowingly provide such information to any third party for any purpose, and any further disclosure will be due to the user under the age of 18 providing personal information without the Hotel’s solicitation or permission.
Hotel Why Nam’s Privacy Policy
Our core beliefs regarding user privacy and data protection are:
1. User privacy and data protection are human rights.
2. We have a duty of care toward individuals regarding their data.
3. Data is a responsibility, and it should only be collected and processed when necessary.
4. We hate spam as much as you do!
5. We will never sell, rent, distribute, or make your personal information publicly available in any way.
Applicable Legislation
Together with our business and internal computer systems, this website is designed to comply with the following national and international data protection and privacy legislation: EU General Data Protection Regulation 2018 (GDPR).
Personal Information Collected by This Website and Why We Collect It
This website collects personal information for the following reasons:
Tracking Website Visits
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this information to determine the number of people using the site, better understand how they find our pages, navigate through the site, and use its content. While GA records data such as your geographical location, device, web browser, and operating system, none of this information personally identifies you to us. GA also logs your computer’s IP address, which may be used to identify you personally, but Google does not grant us access to this information. We consider Google as a third-party data processor (see section below).
GA uses cookies, the details of which can be found in Google’s developer guides. Our website uses GA’s analytics.js implementation. Disabling cookies in your browser will stop GA from tracking any part of your visit to pages on this website. Additionally, disabling cookies in your browser will prevent GA from tracking any part of your browsing on this site. Besides Google Analytics, this site may collect public information related to the IP address of the device used to access it.
Blog
If you choose to add a comment to any posts we have published on our blog, the name and email address you enter with your comment will be saved in this website’s database, along with your computer’s IP address, and the time and date you submitted the comment. This information is used only to identify you as a contributor to the comment section of the respective blog post and is not passed on to any third-party data processors detailed below. Only your name and email address you provided will be visible on the public-facing website.
Your comments and associated personal data will remain on this site until we either:
1) remove the comment or
2) remove the blog post.
If you wish to have the comment and its personal data deleted, please email us using the email address you commented with. If you are under the age of 18, you must obtain parental consent before posting a comment on our blog.
Note: You should avoid entering personally identifiable information in the comment field of any blog post comments that you submit to this site.
Contact Forms and Email Links
If you choose to contact us using the contact form on our “Contact Us” page, none of the data you provide will be stored on this website or passed to / processed by any third-party data processors as defined in the section below. Instead, the data will be collated into an email and sent to us via Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL), meaning that email content is encrypted before being sent across the internet. The email content is then decrypted by our local devices and computers.
Email Newsletter
If you choose to join our email newsletter, the email address you submit will be forwarded to ActiveTrail, which provides us with email marketing services. We consider ActiveTrail to be a third-party data processor (see section below). Your email address will not be stored in this website’s own database or in any of our internal computer systems.
Your email address will remain in the ActiveTrail database for as long as we continue to use ActiveTrail’s services for email marketing or until you explicitly request removal from the list. You can do this by using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your request using the email account that is subscribed to the mailing list.
If you are under 18 years of age, you must obtain parental consent before joining our email newsletter.
Third-Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the section above.
1. Google (Privacy Policy)
2. Twitter (Privacy Policy)
3. Microsoft (Privacy Policy)
4. Facebook (Privacy Policy)
5. ActiveTrail (Privacy Policy)
6. Instagram (Privacy Policy)
Cookie Policy
This policy relates to the use of cookies and similar technologies. The types of cookies we use fall into three groups:
- Essential Cookies (Session Cookies) and Similar Technologies
These cookies are essential for providing our services on our websites and apps. Without using these cookies, parts of our website would not function. For example, session cookies enable a consistent browsing experience and optimal network speed based on the user’s device.
- Analytics Cookies and Similar Technologies
- Tracking, Advertising Cookies, and Similar Technologies
Additionally, we may use cookies and similar technologies to deliver ads based on your geographical location, offers you can click on, and similar interactions with our websites and apps.
Data Breaches
We will report any unlawful data breach of this website’s database or any third-party data processors’ databases to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Changes to Our Privacy Policy
Our privacy policy may change from time to time to comply with legal developments and/or industry standards. We will not explicitly inform our clients or website users of these changes. We recommend that you check this page occasionally for any policy changes.